Before delivery
You may request a full refund before the files, instructional PDF, or purchased hosted links have been delivered.
Refunds and replacements
Fair help when something is wrong.
Digital products cannot be returned like physical goods, but delivery and product problems will be corrected fairly.
After delivery
After delivery, change-of-mind refunds are not offered. This is because the buyer has already received access to a digital product that cannot be physically returned.
Problems we correct
Contact us about a duplicate charge, wrong files, missing files, a corrupt download, or a product that is materially different from its description. We will first replace or correct the problem.
When a refund is issued
If a qualifying problem cannot be corrected within a reasonable time, the affected purchase will be refunded. Duplicate charges will be reversed after the duplicate is confirmed.
How to ask
Use the contact form from the original purchasing email and include the order reference, product name, and a clear description of the problem. Do not send passwords or payment-card details.
Your legal rights
Any refund, cancellation, or consumer right required by applicable law still applies even if it is not listed on this page.
Need help with a purchase?
Choose “Purchase or delivery” on the contact form.